1. Applicability
These Terms and Conditions govern all Bookings you made with us, and to any liability, we may have about that Booking.
2. Payment
2.1 The Payment of the relevant Tour or Lodge Booking must be paid in full on receipt of invoice. If such sums have not been paid in full when a booking is confirmed, we may at any time within 12 weeks before the Date of Departure, cancel the Booking. Late payments may, however, be accepted on an availability basis at our sole discretion. The bank fees for transfers of payments for tours, excursions, transfers are for the cost of the client and not the company as referred to in this agreement.
2.2 Payments by credit card will incur a 2,5% surcharge.
2.3 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
2.4 Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into The African Collective bank account, the details of which will be provided on invoice (with secure payment link) or by request.
3. Reservations
Your reservations must be received in writing via e-mail. Our booking team will send you a confirmation in writing. We will hold your booking provisionally for 14 days
4. Postponements
If a booking is postponed to a future date, it will be re-booked at the rates applicable to the new dates and subject to availability. If the new dates fall within the same rate season, no additional booking or administrative fees will be charged. If the new dates fall into a higher-priced season or rate period, the guest is responsible for the difference in cost. The updated total must be paid to confirm the new booking. Postponements are subject to availability and bookings can only be postponed within terms set out by the specific lodge, or the postponement may be treated as a cancellation.
5. Cancellations
There will be a 50% cancellation fee if you cancel between 90 and 46 days before arrival or a 100% cancellation fee if you cancel between 45 and 0 days before arrival.
Bookings cancelled 90 days or more from the date of booking are subject to a 30% non-refundable cancellation fee.
All cancellations must be submitted in writing. The guest is fully responsible for any cancellation fees charged by the lodge or supplier. The African Collective will not be liable for any cancellation fees or additional charges arising from a guest’s cancellation.
6. Alterations to Itineraries
Although every reasonable effort is made to adhere to itineraries described in the brochure and on the website (of The African Collective and Agent), we reserve the right to occasionally cancel or change routes and accommodation at any time where we reasonably consider this to be justified by reasons beyond our control or for Client’s safety (“Force Majeure”). When a cancellation or a major change becomes necessary before the departure, we will use our reasonable efforts to inform you of any such cancellation or alteration.
7. Information
The Company reserves the right to change prices due to unforeseen increases or exchange rates fluctuations to which it may be subjected. The Company also reserves the right to change any of the facilities or vehicles described in the brochure, without becoming liable for compensation or refund.
8. Cost for Amendments
Subject to the Company’s sole discretion and the payment of South African Rand 750,00 (Administrative Costs) the Client may elect to amend the Booking no later than 31 days before the booked date of Departure. Should the Company be unable to move the booking for any reason and the Client decides to cancel the scheduled Booking, the cancellation fees by clause five shall apply.
9. Force Majeure
The Company will not be held responsible for any compensation to the Client if the Company has to change or cancel the Tour / Booking (or any part of it) due to Force Majeure, namely war, riot, civil unrest, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstances beyond the Company’s control.
10. General
You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries to be taken from, into or over and instructions by us relating to it. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements, instructions, whether given orally, in writing or otherwise or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions.
11. Travel Documents
You are solely responsible for obtaining and must possess and have available on presentation as required all entry and exit, health and required documents as required by-laws (including but not limited to a valid certificate of vaccination/s), regulations, order, demands or requirements of the countries to be taken from, into or over. We reserve the right to refuse carriage to any Client who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, order, demands or requirements. Unabridged Birth certificates are the responsibility of every participant. The company will not be liable for any participant’s refusal of entry due to the lack of correct travel documents required to enter a foreign country. It is each own individual responsibility to ensure they have the correct travel documents in place when participating in any of the company’s tours and or excursions and or lodge bookings.
12. Refusal of Entry
You agree to pay the applicable charge and penalties or fines whenever we, on the order of any Government or immigration authority, are required to return you to the point of origin or elsewhere, owing to your inadmissibility into a country, whether on transit or destination. In such circumstances, we will not refund any monies to you for Tours and Bookings with us that you are unable to participate for these reasons.
13. Health
The Client acknowledges being aware of the proposed itinerary and at this moment confirms that he or she is medically fit, in good health, and can embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking.
14. Baggage
All baggage and personal effects are always at the Clients own risk, and the Company cannot accept liability for any loss or damage to luggage or personal effects.
15. Travel Insurance
Travel and cancellation insurance are mandatory for all clients under The African Collective Terms and Conditions. Before a client commences a tour, he or she must arrange his/her coverage with a reputable insurer, with protection for the full duration of the trip to cover injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with the cancellation curtailment of a journey. The Company shall not refund the client in the case of illness, death or loss of body parts. We strongly recommend you buy fully covered travel and medical insurance. Please consult your insurance company and or a registered Travel Insurance supplier.
16. Liability
16.1 We are not liable for damages arising from our compliance with any laws or Government regulations, orders or requirement, or from your failure to comply with the same.
16.2 Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in Adventure Travel. All clients undertake the tours, safaris, river trips, accommodation bookings, transfers and expeditions at their own risk.
16.3 The Client and his / her dependents, heirs, executors, administrators, at this moment indemnifies and hold harmless the Company, its members, employees, representatives, organisers, helpers and agents from any costs (including repatriation/transfer costs, penalties and fines issued by any relevant government) and claims of whatsoever nature and from any liability or delay, loss, damage, injury, illness, or death, arising from the Client’s conduct during the tour.
17. Marketing
You acknowledge and agree that the Company may take films and photographs of you while on tour. These may be in use of the material in advertising, promotional material without obtaining your prior consent.
Images will be used respectfully and appropriately, and will not intentionally identify individuals unless specific permission has been granted. We aim to showcase the spirit and experience of our tours rather than the individual guests.
18. Severability
If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforceability of the remainder of the agreement. Furthermore, if any covenants are held illicit or unforeseeable by its scale, extent or duration, it shall remain valid and enforceable in such reduced level, size or length as any count may decide as being the maximum scale, scope or duration permissible.
19. Customer Privacy Policy
The African Collective (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
20. Country of Domicile
These Terms and Conditions shall be interpreted under the laws of South Africa. And submitted to the exclusive jurisdiction of the South African Court.
This website is governed by the laws of South Africa and The African Collective (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.
21. Company information
This website is run by The African Collective based in South Africa trading as The African Collective (Pty) Ltd and with registration number ____ and M. Paterson (Director).
22. Contact Details
The African Collective based in Cape Town, Western Cape, South Africa – PO Box 787, Rondebosch
23. Date Variation
July 2025 The African Collective reserves the right, in its sole discretion, to amend and update these terms and conditions or any part thereof at any time without notice.